Help & Support

GoldenGuide teaches money basics in short, simple lessons, lets you practice everyday money choices, and helps you learn to spot scams safely. Family caregivers can follow along and help.

No. GoldenGuide is for learning only. For decisions about your own money, talk with someone you trust or a qualified professional.

Open Settings from the round button at the top right. You can choose a larger text size, turn on high contrast, and slow down the "Listen" voice. Your choices are saved for every time you sign in.

Yes. Press "Listen" on any lesson page. Press it again to stop.

Ask your caregiver for their 6-letter invite code. Then go to My Profile and type it in. You can have one caregiver at a time.

Your name, your learning plan, the lessons you finish and your scores, and your practice. They only see a budget if you choose to share it.

No. Your finished lessons, progress and budgets stay with you. Your caregiver just stops seeing them.

No. When you open the lesson again on the same device, it opens where you stopped. You can also choose to start from the beginning.

Use the red "Is this a scam? Get help" button. Never send money, gift cards or codes to someone who contacts you out of the blue.

Find your invite code on the Manage Connection page and share it with them. They enter it in GoldenGuide to connect.

On Free, you connect with 1 learner and choose up to 5 lessons for them each day. GoldenGuide Family ($7.99 a month, plus sales tax where it applies) lets you connect with up to 3 learners, with unlimited lessons.

Go to Membership & Billing. If you cancel, you keep Family until the end of the month you paid for, and nothing is deleted.

No. Only caregivers can see or manage memberships.

Use Forgot password and we'll email you a link to choose a new one. Check your spam folder if it doesn't arrive.

Go to My Profile. A new email address needs to be confirmed from the email we send you.

Go to Settings and choose "Delete my account". This removes your account and everything in it, and can't be undone. Caregivers with a paid GoldenGuide Family month left can choose to keep using GoldenGuide until it ends, and change their mind before then.